Refunds & Returns
All successfully returned items will be credited to the original payment method or, if selected, AVIVERE.COM credit on the account used to originally purchase the items. The original shipping charges will not be refunded. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers, if your refund is being issued as AVIVERE.COM credit, this will show on your account as soon as your refund is processed. If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us at Customer Support on firstname.lastname@example.org.
Please read our return policy carefully to ensure you can proceed with your request as quickly as possible.
All returns should be sent back to us in their original packaging provided and MUST have the original TAGS
Unsuitable items must be returned within 14 days of receiving your item. Returns outside the 14-day window will not be accepted.
We do not offer free shipping for returns. Ensure you use a reliable delivery courier with tracking service for your returns. Please send your tracking number to email@example.com as confirmation.
If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy. You can also choose to receive your refund as an AVIVERE.COM credit, which will enable you to purchase a replacement item quickly and seamlessly.
The item(s) should be returned unworn and in perfect condition, with all AVIVERE.COM and designer garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact Customer Support immediately.
Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return.
If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Support team.