F.A.Q.

SHOPPING INFORMATION

Making a purchase is easy. Wherever you see a product you can shop it: simply select your size and click ‘Add to Bag’. Your chosen item will appear in your shopping bag on the top right of the screen; as you continue to shop or browse the site you can hover over or click on the bag to see its contents in the ‘mini bag’ at any time. When you’re ready to place your order, select Proceed to Checkout from the mini bag and follow the straightforward prompts to complete our one-step checkout process. If you have any problems, please contact us at customersupport@avivere.com.

No – we do not provide a telephone order service.

If you know exactly what you are looking for, you can search our online store by product category under the Shop menu, or by designer under the Designers menu. Once you have selected your desired category or designer, you can filter the listings further using the options on the left of the page. Throughout the site, there is also a search function in the top right-hand corner, which can be used to look for products using keywords.

Most items shown are in stock. When you roll over a product, you can immediately see its size availability. If size is greyed out in the rollover, or marked as sold out in the drop-down on the product page, this means the item is out of stock in that size.

You can inform us of your interest by contacting Customer Support – customersupport@avivere.com

Please note that even if a product is in your shopping bag, it isn’t reserved, and will be available to other customers while you are browsing.

RETURNS & EXCHANGES

If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy. You can also choose to receive your refund as credit, which will enable you to purchase a replacement item quickly and seamlessly.

You have up to 14 days to return an item. For full details on the returns process, see our Returns page.

If you know exactly what you are looking for, you can search our online store by product category under the Shop menu, or by designer under the Designers menu. Once you have selected your desired category or designer, you can filter the listings further using the options on the left of the page. Throughout the site, there is also a search function in the top right-hand corner, which can be used to look for products using keywords.

Most items shown are in stock. When you roll over a product, you can immediately see its size availability. If size is greyed out in the rollover, or marked as sold out in the drop-down on the product page, this means the item is out of stock in that size.

You can inform us of your interest by contacting Customer Support – customersupport@avivere.com

Please note that even if a product is in your shopping bag, it isn’t reserved, and will be available to other customers while you are browsing.

PAYMENT INFORMATION

We accept American Express, Visa and MasterCard. For customers in the US, we also accept Discover.

We work hard to ensure your purchase is safe and secure. For your protection, all orders go through a rigorous fraud-checking process.

SHIPPING INFORMATION

After you place your order, you will receive an email acknowledging your order has been received. This does not mean that we have confirmed your order: only after your credit card details have been approved, the delivery address has been verified and the items located will your order be accepted and the items shipped. At this point, you will receive a second email from us confirming your order. If any of the items you have ordered are unavailable from our warehouse, you will be quickly informed of the out-of-stock pieces and your payment for the items will not be processed.

Within the US – expect delivery between 4 – 7 days.

International orders – expect delivery within 10 – 12 days.

For security reasons, and because your order must be signed for, we do not partner with local pick-up or service points. We also do not offer redirections. For further information, please contact Customer Support on customersupport@avivere.com.

Yes. When we dispatch your order for delivery you will receive a unique tracking number by email. Once in receipt of this tracking number, you can check the current status of your shipment. Alternatively, you can email us on customersupport@avivere.com and we will track the order on your behalf.

MISC.

If you have any questions which are not currently answered on our site, please contact Customer Care either by email at customersupport@avivere.com.

Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will we share, rent or sell your personal information without your consent. For further details, please read the AVIVERE.COM terms and conditions statement. In order to register as a user of AVIVERE.COM, we ask you to provide us with your name, mailing address, and email address. We may use these details to inform you of new goods and services via email. If you do not wish to receive such emails, please update your account preferences by clicking on ‘My Account’ and ‘Manage Preferences’. In order to process credit card orders online, we require additional information including your billing address, shipping address, telephone number, credit card number and credit card expiration date. We will only use your billing and credit card information to process your order and inform you of its delivery. Please note that AVIVERE.COM does not keep any of your details on the AVIVERE.COM website, and therefore these details are protected from any breach of security on the AVIVERE.COM website. Navigational information is used only for internal purposes to enhance the customer-shopping experience and site usability, and will not be shared with any outside parties.

We do not offer gift cards at this time.